Why name matching matters (KTN + TSA PreCheck)
Global Entry is part of CBP’s Trusted Traveler Programs. Your membership is associated with your identity and travel documents (especially your passport), and your PASS ID (often used as your Known Traveler Number) is what airlines use to request TSA PreCheck eligibility for your flight.
After a legal name change, problems usually come from a mismatch between:
- Your passport name (what you travel with)
- Your TTP/Global Entry profile name (what CBP has on file)
- Your airline profile + ticket name (what the airline submits to TSA)
- Your KTN/PASS ID (the membership number attached to the booking)
If any of these are out of sync, you may still be a member—but you may not get the benefits when it matters.
What to gather before you start
Have these ready so the update is fast and doesn’t turn into multiple trips:
- Your legal name change document (marriage certificate, divorce decree, or court order)
- Your updated passport (in your new legal name, if applicable)
- Your TTP login for https://ttp.dhs.gov/
- Your PASS ID (membership number) so you can confirm it’s added to airline reservations
Step-by-step: update Global Entry after a name change
Step 1: Update your passport into your new legal name (if you’re changing it)
For most people, the passport is the anchor document. If you’re adopting a spouse’s last name (or changing names after divorce), update the passport first so your travel document reflects your current legal identity.
✅ Practical rule
Book flights under the exact name on the passport you will travel with. If your ticket name doesn’t match the passport name, you can get blocked long before Global Entry even matters.
Step 2: Log in to your TTP account and update your passport document
CBP’s Global Entry FAQ states that members can update passport information via the TTP website (look for an “Update Documents” area inside your account). This is where you update passport number, expiration date, and related details.
If your passport was renewed without a name change, this step is usually all you need on the document side.
Step 3: If the passport update involves a name change, plan to visit an enrollment center
⚠️ Important (official guidance)
CBP’s Global Entry FAQ says: “If the passport update involves a name change, you must visit a Global Entry enrollment center to update your information.”
In practice, this means you should expect an in-person update for the name change, even if you can edit other document details online.
Bring:
- Your updated passport
- Your legal name change document
- Your Global Entry card if you have one (not everyone does)
If you want the most current official wording and contact options, see CBP’s Global Entry FAQ and the program Contact Us page.
Step 4: Update your airline profiles and future reservations (this is where PreCheck breaks)
Even after your TTP profile is correct, your boarding pass may still show “no PreCheck” if your airline profile or reservation is stale.
- Update your frequent flyer profiles (name + KTN/PASS ID) for any airline you use.
- Update existing reservations made under your old name (or without your KTN). Many airlines let you edit traveler details in “Manage trip.”
- Confirm the KTN is attached and that the ticket name matches your updated passport name.
Fixes when TSA PreCheck isn’t showing
If you updated everything and still don’t see TSA PreCheck on the boarding pass, these are the most common fixes:
- Re-check the ticket name: even a missing middle name/initial or punctuation can sometimes cause issues.
- Re-add your KTN: remove it and add it again to the reservation, then reissue the boarding pass.
- Verify your PASS ID in TTP: don’t accidentally use a different number format from another program.
- Allow time after the enrollment-center update: if your name change was finalized in person, it may take a short period for all systems to reflect it.
If you have a trip coming up
If you’re traveling soon, your goal is to avoid identity mismatches:
- Match ticket name to passport name for the passport you will carry on travel day.
- Don’t assume PreCheck will show until your airline profile + reservation name + KTN are all consistent.
- If you’re mid-transition (some documents updated, others not), consider delaying the name change on future bookings until your passport and TTP profile are fully updated—otherwise you may spend hours fixing reservations across airlines.
If your bigger issue is getting an interview appointment quickly (rather than updating account info), see our data-backed guide on why slots vanish so fast: Why Global Entry Appointments Disappear in 60 Seconds.
Need a Global Entry appointment fast?
GE Finder monitors the official scheduler and alerts you when interviews open at your chosen enrollment centers—so you can book before the slot disappears.
Get Instant AlertsFrequently asked questions
How do I update my name in Global Entry after marriage or divorce?
Update your passport first, then update your passport details in your TTP account. CBP’s Global Entry FAQ states that if the passport update involves a name change, you must visit a Global Entry enrollment center to update your information.
Do I need a new passport before updating Global Entry?
Usually, yes. Your passport is the primary travel document used for identity matching. Once your passport is updated, update it in your TTP account and complete any enrollment-center visit required for the name change.
Will TSA PreCheck stop working if my name changes?
It can if your ticket name and airline profile don’t match your updated TTP profile, or if the KTN isn’t attached correctly. After updating TTP, update airline profiles and future reservations, then re-check your boarding pass.
Do I have to interview again to change my name on Global Entry?
Typically no. A name change is usually an account/document update, not a new application—though CBP may require an enrollment-center visit to update the name connected to your passport in your profile.