What to Do If Global Entry Status Stops Updating Completely

Short answer: If your Global Entry status in the Trusted Traveler Programs (TTP) portal stops updating, first confirm it's really stuck: statuses like "Pending Review" or "Conditionally Approved" can stay the same for weeks or months because CBP is still processing or your application is in secondary review. Check that you're logged into the correct account, clear cache or try another browser, and give processing time. If your status has not changed for many months beyond typical timelines, contact CBP through official channels—see How to Contact CBP About Global Entry Delays. Do not submit a duplicate application; that can complicate your case.

Typical timelines vary. For reference, see How Long Does Global Entry Conditional Approval Take in 2026? and Why Is My Global Entry Application Still 'Pending Review'? If you're within or slightly past those windows, waiting is often the right move before contacting CBP.

Confirm Your Status Is Really Stuck

Status "not updating" can mean different things:

• "Pending Review" for a long time. This is normal for many applicants. Conditional approval can take weeks to several months; some applications go to secondary review and take longer. See Why Is My Global Entry Application Still 'Pending Review'?
• "Conditionally Approved" with no interview yet. The next step is yours: schedule an interview. The status won't change until you complete the interview. If you can't find a slot, focus on finding an appointment, not on the status changing by itself.
• After the interview: "Pending" or similar. Some applicants see a brief "pending" or processing message after the interview before "Approved" appears. This can take a few days. If it's been many weeks with no update after an interview, that's when follow-up with CBP is more appropriate.

So "stops updating" often means "no change for a long time"—which can be normal. Compare your situation to typical processing times before assuming something is wrong.

Technical Checks (Portal and Browser)

Before concluding CBP has stopped updating your case:

• Log into the correct TTP account. Use the same login (e.g., Login.gov) and ensure you're viewing the right application or membership.
• Hard refresh or clear cache. Sometimes the portal shows cached content. Try Ctrl+F5 (or Cmd+Shift+R), or clear cache for ttp.dhs.gov.
• Try another browser or device. Rule out a local display or cookie issue.
• Check your email. CBP may have sent a status update or request for information; your portal might not reflect it immediately, or you may have missed an email.

How Long Statuses Usually Stay the Same

Rough guidelines (actual times vary):

• Pending Review → Conditionally Approved: From a few days to several months; secondary review can add more time.
• Conditionally Approved: Stays that way until you complete an interview (or your approval expires after 365 days).
• Post-interview processing: "Approved" often appears within a few days; occasionally longer.

If you're within these ranges, the status may not have "stopped" updating—it may just be processing. If you're far beyond them (e.g., many months with no change and no communication), then follow-up is reasonable.

When to Contact CBP

Contact CBP when:

• Your status has not changed for many months beyond the typical processing times above.
• You completed an interview weeks ago and still don't see "Approved" or any update.
• You received an email asking for action (e.g., more documents) but don't see any way to respond or any status change after responding.

Use only official contact methods: the contact information on the Trusted Traveler Programs site or the options in How to Contact CBP About Global Entry Delays. Do not submit a second application to "restart" your case—that can create duplicates and delay resolution.

Frequently Asked Questions

Will submitting another application speed things up?

No. You can only have one active application at a time. A second application can merge with or complicate your first and does not reset or speed up processing.

My status says "Pending Review" for 6 months. Is that normal?

It can be, especially if your application is in secondary review. If it's been much longer than the current norm (e.g., 6+ months with no communication), it's reasonable to contact CBP through official channels to ask for a status check.

Who do I call if the portal is wrong?

Use the phone number or contact form on the official Trusted Traveler Programs website. Have your application number and personal details ready. See How to Contact CBP About Global Entry Delays for the right options.